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Privacy Policy

Last updated: 19/03/2026
 

1. Data Controller

This website is operated by [Name of owner/landlord], located at [address], Mexico. For questions regarding this privacy policy, please contact us at [email address].
 

2. Personal Data We Collect

When booking a stay, we collect the following data:

  • Full name

  • Email address

  • Phone number

  • Booking dates

  • Payment details (via external payment partner)

  • IP address and browser information (via cookies)
     

3. Purpose of Data Processing

We process your data for the following purposes:

  • Managing your booking

  • Sending confirmations and communication

  • Processing payments via our payment partner

  • Improving our website and services
     

4. Legal Basis

Data processing is based on:

  • Performance of a contract (your booking)

  • Legal obligations (invoicing)

  • Legitimate interest (website security, customer service)
     

5. Data Sharing

Your data may be shared with:

  • Our payment partner: [Name of payment provider]

  • Hosting provider and IT service providers

  • Local authorities if legally required

All parties are contractually obligated to protect your data in accordance with Mexican privacy laws.
 

6. Your Rights (ARCO Rights)

You have the right to:

  • Access your data

  • Rectify incorrect data

  • Cancel (delete) your data

  • Object to processing

You can exercise these rights by sending a request to [email address]. We will respond within 20 business days.
 

7. Cookies

Our website uses cookies for:

  • Functional purposes

  • Statistical analysis (e.g., Google Analytics)

  • Marketing (if applicable)

Upon your first visit, we ask for consent to use non-essential cookies.
 

8. Data Security

We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.
 

9. International Data Transfers

If data is processed outside Mexico (e.g., via cloud providers), we ensure adequate protection in line with international standards.
 

10. Changes

We reserve the right to update this privacy policy. Changes will be published on this page.

 

Cookie Policy

Last updated: 19/03/2026
 

This website uses cookies to enhance your user experience and enable certain functionalities. This policy explains what cookies are, which ones we use, and how you can manage your preferences.
 

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us collect information about your visit, such as preferences and settings, and enable certain features.
 

2. Types of Cookies We Use

a. Essential Cookies

Necessary for the website to function properly, including:

  • Session management

  • Security

  • Booking functionality

b. Functional Cookies

Enhance user experience by remembering preferences, such as:

  • Language settings

  • Form data

c. Analytical Cookies

We use tools like Google Analytics to understand website usage:

  • Pages visited

  • Time spent on site

  • Location data (anonymized)

d. Marketing Cookies

If applicable, we use third-party cookies (e.g., Facebook Pixel, Google Ads) to:

  • Show personalized ads

  • Measure conversions
     

3. Third-Party Cookies

Some cookies are placed by external services we use, such as:

  • Payment provider: [Name of payment provider]

  • Analytics and advertising platforms

These parties may process data outside Mexico. We ensure this is done in accordance with international privacy standards.
 

4. Consent

On your first visit, you will see a cookie banner asking for your consent to use non-essential cookies. You can change your preferences at any time via the cookie settings at the bottom of the page.
 

5. Managing Cookies

You can manage or delete cookies via your browser settings. For more information:

  • All About Cookies

  • Your Online Choices
     

6. Changes

We reserve the right to update this cookie policy. Changes will be published on this page.

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